GEOG 216-01

Locational Analysis

Lab 3: Customer Survey Analysis

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Purpose of the Lab:

The purpose of this lab is to introduce you to the art of making strategic inferences about a business' market area, based on telephone surveys made to a simple random sample of household telephone numbers in the market area. It is common in such market area analyses to draw inferences from cross-tabs that might not be statistically impressive. That is, these inferences would not be accepted at the confidence levels normally used to make decisions in social science research. In the rough-and-tumble of business decision-making, however, businesses would suffer more from a Type II error (failing to detect a true relationship in the data) than from a Type I error (thinking there's a real relationship among variables when there really isn't). So, your goal is to pick out potential relationships that might be useful to the editor of News-X of Oroville, California.

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Your Data Set


OROVILLE SURVEY CROSSTABS                                                

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Table 1                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=103             n=138           n=241       
                               #      %          #      %        #      %
Mercury-Register              67   65.0         70   50.7      137   56.8
Enterprise-Record             21   20.4         28   20.3       49   20.3
Dollar Saver                  41   39.8          5    3.6       46   19.1
Chico News & Review           44   42.7         28   20.3       72   29.9
Wheels and Deals              61   59.2         28   20.3       89   36.9
Oroville Shopping News        39   37.9         11    8.0       50   20.7
Senior Lifestyle              23   22.3         17   12.3       40   16.6
Sacramento Bee                 3    2.9          2    1.4        5    2.1
                                                                         
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Table 2                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=103             n=138           n=241       
                               #      %          #      %        #      %
M-R subscribers               53   51.5         54   39.1      107   44.4
M-R non-subscribers           52   50.5         78   56.5      130   53.9
                                                                         
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Table 3                   NEWS-X        NON-NEWS-X           TOTAL       
                            n=98             n=134           n=232       
                               #      %          #      %        #      %
Gets cable TV                 47   48.0         81   60.4      128   55.2
No cable TV                   51   52.0         53   39.6      104   44.8
                                                                         
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Table 4                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=105             n=137           n=242       
                               #      %          #      %        #      %
Has NOT bought or             66   62.9        109   79.6      175   72.3
     sold from NEWS-X                                                    
Bought from NEWS-X ad         17   16.2         11    8.0       28   11.6
                                                                         
Sold with NEWS-X ad           22   21.0         17   12.4       39   16.1
                                                                         
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Table 5                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=280             n=325           n=605       
                               #      %          #      %        #      %
Downtown Oroville             60   21.4         74   22.8      134   22.1
K-Mart Shopping Center        60   21.4         58   17.8      118   19.5
Lucky's Shopping Center       49   17.5         56   17.2      105   17.4
Village Shopping Center       13    4.6         13    4.0       26    4.3
Chico                         63   22.5         76   23.4      139   23.0
Gridley                        3    1.1         12    3.7       15    2.5
Marysville-Yuba City          25    8.9         27    8.3       52    8.6
Sacramento                     0     .0          1     .3        1     .2
WalMart                        6    2.1          7    2.2       13    2.1
Beale AFB                      0     .0          1     .3        1     .2
Cost-Co                        1     .4          0     .0        1     .2
                                                                         
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Table 6                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=136             n=165           n=301       
                               #      %          #      %        #      %
Raley's                       35   25.7         60   36.4       95   31.6
Albertson's                   46   33.8         42   25.5       88   29.2
Lucky's                       28   20.6         32   19.4       60   19.9
Food 4 Less                   20   14.7         24   14.5       44   14.6
Fred Meyer                     1     .7          2    1.2        3    1.0
Foot Outlet                    0     .0          1     .6        1     .3
Cost-Co                        2    1.5          3    1.8        5    1.7
Safeway                        1     .7          1     .6        2     .7
Collins and Denny              3    2.2          0     .0        3    1.0

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Table 7                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=103             n=138           n=241       
                               #      %          #      %        #      %
Children < 18                 18   17.5         35   25.4       53   22.0
No children < 18              85   82.5        103   74.6      188   78.0
                                                                         
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Table 8                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=105             n=136           n=241       
                               #      %          #      %        #      %
Does NOT plan to buy          91   86.7        116   85.3      207   85.9
     a car or truck                                                      
Plans to buy a NEW             6    5.7          8    5.9       14    5.8
     car or truck                                                        
Plans to buy a USED            8    7.6         12    8.8       20    8.3
     car or truck                                                        
                                                                         
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Table 9                   NEWS-X        NON-NEWS-X           TOTAL       
                           n=102             n=132           n=234       
                               #      %          #      %        #      %
Home owners                   96   94.1        116   87.9      212   90.6
Renters                        6    5.9         16   12.1       22    9.4
                                                                         
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Table 10                  NEWS-X        NON-NEWS-X           TOTAL       
                           n=103             n=133           n=236       
                               #      %          #      %        #      %
Under 18 years old             0     .0          4    3.0        4    1.7
18-21                          1    1.0          8    6.0        9    3.8
22-29                          3    2.9          8    6.0       11    4.7
30-44                         15   14.6         30   22.6       45   19.1
45-54                         22   21.4         13    9.8       35   14.8
55-64                         22   21.4         27   20.3       49   20.8
65 or older                   40   38.8         43   32.3       83   35.2
                                                                         
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Table 11                  NEWS-X        NON-NEWS-X           TOTAL       
                           n=103             n=133           n=236       
                               #      %          #      %        #      %
Female                        60   58.3         76   57.1      136   57.6
Male                          43   41.7         57   42.9      100   42.4
                                                                         
                                                                         

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Analysis and Write-Up

So, write up an informative little report, characterizing the readership of News-X. The editor wants to know who the readers and non-readers are, what their purchasing and selling habits and plans are, and how they learn about purchasing opportunities. S/he also specifically wants to know how the News-X compares to the other information channels available in the Oroville area, with an eye to pitching any superiorities that turn up to potential advertisers in the grocery, automotive, and home supplies markets.

The editor is also specifically curious about the size of the new and used car markets in the Oroville area, hoping to attract more car dealerships as advertisers. To get at this, you could assume that the proportions of survey respondents making plans to buy a car is about the same as for the number of Oroville households as given in the Census (since this was a simple random sample, after all). Multiply the proportion of respondents with new car-buying plans and with used-car buying plans by the total number of Oroville area households, in order to figure out how many Oroville households are in the market for cars in the next year. Now, the people who said they'd buy a new car expected to pay, on average, $17,550; those who planned to buy a used car expected to spend $6,750 on average. Multiply the number of probable Oroville-area households likely to buy new cars by this average price and do the same for the used cars. What is the total potential market for automobiles in the area?

PS:
a helpful first step is simply to state in English any patterns you see in each table, cutting and pasting the tables into your word processor document. Then, compose an overall analysis of arguments your client can use in pitching the News-X to potential advertisers in the Oroville market area. The whole report can probably be accomplished in perhaps three pages of text.

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first placed on the web: 10/05/98
last revised: 10/06/98
© Dr. Christine M. Rodrigue
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